Accessibility
Accessibility Statement
We appreciate your interest in the accessibility of our online presence.
We want everyone to be able to use our online shop without limitations. For this reason, we are committed to digital accessibility and continuously work to improve the accessibility of our services for all users. Accessibility is a key part of our commitment to promoting inclusion and creating a shopping experience that is truly accessible to everyone.
Accordingly, we strive to make our online presence accessible in accordance with the national laws implementing Directive (EU) 2019/882 (the European Accessibility Act).
This Accessibility Statement applies to:
This website was published on April 1, 2026.
This Accessibility Statement was last updated on June 5, 2026.
1. General Description of the Service
Through our website, we provide access to our online shop. This constitutes an electronic service within the meaning of Directive (EU) 2019/882 and its national implementing legislation.
Within our online shop, you can:
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purchase products.
2. Information Necessary to Understand How the Service Works
You can place products into your shopping cart without obligation via the product pages.
Before submitting your binding order, you may review and correct your entries at any time using the correction tools provided and explained during the checkout process.
The available payment methods are displayed during the checkout process.
3. Compliance with Accessibility Requirements
3.1 Application of Harmonized Standards and Technical Specifications
Our website complies, in part, with:
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European Harmonized Standard EN 301 549, Accessibility requirements for ICT products and services; and
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the Web Content Accessibility Guidelines (WCAG) Version 2.1, meeting Level A and Level AA requirements in part.
EN 301 549 is the European standard governing digital accessibility for information and communication technology products and services.
The Web Content Accessibility Guidelines (WCAG) are internationally recognized accessibility standards developed and maintained by the World Wide Web Consortium (W3C). Their purpose is to ensure that digital content is designed in a way that enables access and use by as many people as possible.
3.2 Accessibility Measures
Our website has been created using the Wix platform.
When designing and maintaining our website, we have implemented various measures to improve accessibility, including:
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sufficient color contrast for text and user interface elements;
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clear page structure through meaningful headings and labels;
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alternative text for relevant images;
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support for browser-based text scaling and display adjustments;
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keyboard accessibility for essential website functions;
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clear error messages and guidance for form inputs; and
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clear identification of required form fields.
We regularly review our website and continue to identify and implement further accessibility improvements.
4. Contact Information – Report an Accessibility Issue
If you encounter any accessibility barriers or have suggestions for improving the accessibility of our website, please contact us.
You can reach us by mail or email:
FilamentHaus
Lohmühlental 76
45307 Essen
Germany
Email: info@filamenthaus.de
5. Competent Market Surveillance Authority
The following market surveillance authority is responsible for monitoring compliance with accessibility requirements applicable to our services:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Germany
Phone: +49 391 28 92 30 23
Email: kontakt@mlbf-barrierefrei.de
6. Conciliation Body and Dispute Resolution Procedure
The Federal Government Commissioner for Matters Relating to Persons with Disabilities provides a conciliation body whose purpose is to resolve disputes between persons with disabilities and private-sector businesses operating in Germany.
You may contact the conciliation body if you are not satisfied with our response to your accessibility-related inquiry submitted through the contact options listed above.
The aim of the conciliation procedure is not to determine winners or losers, but to reach an amicable, out-of-court resolution with the assistance of the conciliation body.
The conciliation procedure is free of charge, and you are not required to be represented by legal counsel.
Further information about the conciliation procedure, including details on how to submit an application, is available on the conciliation body's website. Applications may also be submitted in Easy Language or German Sign Language.
You can contact the conciliation body at:
Conciliation Body under the German Disability Equality Act (BGG)
Office of the Federal Government Commissioner for Matters Relating to Persons with Disabilities
Mauerstraße 53
10117 Berlin
Germany
Phone: +49 (0)30 18 527 2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de
This Accessibility Statement was created on April 6, 2026.
It was last updated on June 5, 2026.